SoundYou Knowledge Base contributor

Paweł Łukasiewicz

Paweł Łukasiewicz contributes articles about business music and customer-experience design to the SoundYou Knowledge Base.

Editorial policy

Published articles

Is Waiting Torture? Not If You Know How to Trick Your Client's Brain. The Psychology of Time in Your Reception Area

"We apologize, we're running 15 minutes behind." That sentence usually spells disaster and frustration. But not everywhere. As a regular guest at some of Europe's finest hotels, I've noticed that in certain places, waiting actually becomes... a pleasure. The secret? It's not the complimentary coffee: it's what your ears hear.